A-M Articles/Books

Adizes, Ichak. Corporate Lifecycles: How and Why Corporations Grow and Die and What to Do About It.
Englewood Cliffs, NJ: Prentice Hall, 1988.

Altshuler, Alan A., and Robert D. Behn. Innovation In American Government.
Washington, DC: Brookings Institution Press, 1997.

American Management Association. Blueprints for Service Quality: The Federal Express Approach.
New York: American Management Association Management Briefing, 1991.

Barner, Robert. "Enablement: The Key to Empowerment," Training & Development.
American Society for Training and Development, June, 1994.

Beckhard, Richard and Reuben T. Harris. Organizational Transitions: Managing Complex Change.
Second Edition. Reading, MA: Addison-Wesley (Addison-Wesley Organizational Development Series), 1987.

Bennis, Warren and Bert Nanus. Leaders.
New York: Harper & Row, 1985.

Blake, Robert R. and Jane S. Mouton. The New Managerial Grid.
Houston: Gulf Publishing, 1976.

Block, Peter, Stewardship.
San Francisco: Berrett-Koehler, 1993.

Bridges, William. Job Shift: How to Prosper in a Work Place Without Jobs.
Reading, MA: Addison-Wesley, 1994.

Brown, Mark Graham. Baldrige Award Winning Quality.
Milwaukee, WI: ASQ Quality Press.
[Note: a new version is published each year with the latest revisions to the award criteria.]

Brown, Mark Graham. Keeping Score: Using the Right Metrics to Drive World-Class Performance.
New York, New York: Quality Resources/distributed by AMACOM, 1996.

Byham, William C. and Jeff Cox. Zapp! The Lightening of Empowerment.
New York: Fawcett Columbine, 1988.

Carr, David K. and others. Break Point Business Process Redesign.
Arlington, VA: Coopers & Lybrand, 1992.

Champy, James. Reengineering Management.
New York: Harper Collins, 1995.

Collins, J. "Turning Goals Into Results: The Power of Catalytic Mechanisms," Harvard Business Review.
Vol. 77, No. 4, 1999, pp.70-82.

Connors, Roger and Tom Smith. Journey to the Emerald City: Achieving Competitive Edge by Creating a Culture of Accountability.
Paramus, NJ: Prentice Hall, 1999.

Conger, Jay A. Learning to Lead: The Art of Transforming Managers Into Leaders.
San Francisco: Jossey-Bass, 1992.

Conger, Jay A. and others. The Leader’s Change Handbook: An Essential Guide to Setting Direction and Taking Action.
San Francisco: Jossey-Bass.

Conger, Jay A. and Rabindra N. Kanungo. "The Empowerment Process: Integrating Theory and Practice," Academy of Management Review.
Vol. 13, No. 3, 1998.

Currie, G. "The Role of Middle Managers in Strategic Change in the Public Sector," Public Money & Management.
Vol.20, No. 1, 2000, pp. 17-22

Davis, Stanley M. Managing Corporate Culture.
Cambridge, MA: Ballinger, 1984.

Deal, Terrence E. and Allen A. Kennedy. Corporate Cultures.
Reading, MA: Addison-Wesley, 1982.

Deming, W. Edwards. Out of the Crisis.
Cambridge, Mass: MIT Center for Advanced Engineering Study, 1986.

Deming, W. Edwards. The Deming Library.
Chicago: Films Incorporated, videotape, 1987

DePree, Max. Leadership Is an Art.
New York: Doubleday, 1989.

Drucker, Peter F. "Theory of the Business," Harvard Business Review.
September-October, 1994.

Duckman, D. and others. Enhancing Organizational Performance.
Washington, DC: National Academy Press, 1997.

Emery, F. Report on the Hunsfoss Project.
London: Tavistock, 1964.

Galbraith, J.R. and E.E. Lawler. Organizing for the Future: The New Logic for Managing Complex Organizations.
San Francisco: Jossey-Bass, 1993.

Gardner, John W. The Nature of Leadership.
The Independent Sector, January, 1986.

Goleman, Daniel. "What Makes a Leader?" Harvard Business Review.
Vol. 76, No. 1, 1998.

Goodstein, Leonard and others. Applied Strategic Planning.
New York. New York: McGraw-Hill, Inc. 1993.

Grayson Jr., C. Jackson and Carla O'Dell. American Business: A Two-Minute Warning.
New York: The Free Press, 1988.

Green, F.B. and D.A. Henderson. "Tools @ Work: Nine Ways to Evaluate the Effectiveness of Your Team-Based Organization." Journal for Quality and Participation.
Vol.23, No. 2, 2000, pp36-39.

Greenleaf, Robert K. Servant Leadership: A Journey into the Nature of Legitimate Power and Greatness.
New York: Paulist Press, 1991.

Gurwitt, Rob. "Nobody in Charge." Governing.
September, 1997, pp.20-24.

Hanna, D. Designing Organizations for High-Performance.
Reading, MA: Addison-Wesley, 1988.

Hanson, P.G. and B. Lubin. Answers to the Most Frequently Asked Questions About Organizational Development.
Thousand Oaks, CA: Sage Publications,1995.

Harvey, D. and D.R. Brown. An Experiential Approach to Organization Development.
Upper Saddle River: NJ: Printice Hall, 2001.

Heifetz, M. Leading Change, Overcoming Chaos: A Seven Stage Process for Making Change Succeed in Your Organization.
Berkeley, CA: Threshold Institute; Ten Speed Press, 1993

Herzberg, F. and others. Motivation to Work.
New York: John Wiley, 1959.

Hirschhorn, Larry. Managing in the New Team Environment.
Reading, MA: Addison-Wesley, 1991.

Howard, Philip K. The Death of Common Sense: How Law is Suffocating America.
New York: Random House, 1995.

Howard, Robert. "Values Make the Company; An Interview with Robert Haas," Harvard Business Review.
Boston, MA: September-October, 1990.

Juran, J.M. Quality Improvement: Service.
Wilton, CT: Juran Institute, 1988.

Kanter, Rosabeth Moss. "Managing the Human Side of Change," Management Review.
American Management Association, April, 1985.

Kanter, Rosabeth Moss and others. The Challenge of Organizational Change: How Companies Experience It and Leaders Guide It.
New York & Toronto: Free Press, 1992.

Katzenbach, R.S. and others. Real Change Leaders: How You Can Create Growth and High Performance at Your CompaNew York.
New York: Times Business, 1995.

Keehley, Patrick and others. Benchmarking for Best Practices in the Public Sector.
San Francisco, CA: Josey-Bass, 1997.

Kegan, R. and L.L. Lahey. How the Way We Talk Can Change the Way We Work: Seven Languages for Transformation.
San Francisco: Jossey-Bass, 2001.

Keidel, Robert W. "Rethinking Organizational Design,"
Academy of Management Executive, Vol. 8, No. 4, 1994.

Keidel, Robert W. Seeing Organizational Patterns: A New Theory and Language of Organizational Design.
San Francisco: Berrett-Koehler Publishers, 1995.

Keidel, Robert W. "Triangular Design: A New Organizational Geometry,"
Academy of Management Executive, Vol. 4, No. 4, 1990.

Kinlaw, D.C. Coaching for Commitment: Interpersonal Strategies for Obtaining Superior Performance From Individuals and Teams.
San Francisco: Jossey-Bass/Pfeiffer, 1999.

Kotter, John P. Leading Change.
Boston: Harvard Business School Press, 1996.

Kouzes, J.M. and B.Z. Posner. The Leadership Challenge: How to Keep Getting Extraordinary Things Done in Organizations.
San Francisco: Jossey-Bass, 1995.

Kroeger, Otto and Janet M. Thuesen. Type Talk.
New York: Bantam Doubleday Dell Publishing Group, 1992.

Kuhn, Thomas S. The Structure of Scientific Revolutions. Third Edition.
Chicago, IL: University of Chicago Press, 1996.

Lawler, E.E. and others. Strategies for High Performance Organizations: The CEO Report – Employee Involvement, TQM, and Reengineering Programs in Fortune 1000 Corporations.
San Francisco: Jossey-Bass, 1998.

Levering, Robert and others. The 100 Best Companies To Work For In America.
Reading, Mass.: Addison-Wesley.
[Note: This book is periodically updated]

Likert, Rensis. New Patterns of Management.
New York: McGraw-Hill, 1961.

Likert, Rensis. The Human Organization: Its Management and Value.
New York: McGraw-Hill, 1967.

Linden, Russell. Seamless Government.
San Francisco, CA: Josey-Bass, 1994.

Luthans, F. and A.D. Stajkovic. "Reinforce for Performance: The Need to Go Beyond Pay and Even Rewards.: Academy of Management Excellence.
Vol. 13, No. 2, 1999, pp. 49-57.

MacDonald, J. "Let’s Call a Halt to Mindless Change." Journal for Quality and Participation.
Vol.22, No. 3, 1999, p. 64.

Majchrzak, Ann and Oianwei Wong. "Breaking the Functional Mind-Set in Process Organizations."
Harvard Business Review. September – October, 1996.

Maslow, A. H. Motivation and Personality.
New York: Harper & Row, 1954.

Massey, Morris. What You Are Is What You Were When. videotape.
Schaumburg, IL: Video Publishing House.

Mayon-White, W. Systems for Managing Change.
Englewood Cliffs, NJ: Prentice-Hall, 1997.

McClelland, S.B. Organizational Needs Assessment: Design, Facilitation, and Analysis.
Westport, CT: Quorum Books, 1995.

McGregor, Douglas. The Human Side of Enterprise.
New York: McGraw-Hill, 1960.

Miller, F.A. "Strategic Culture Change: The Door to Achieving High-Performance and Inclusion." Public Personnel Management.
Vol. 27, No. 2, 1998, pp.151-160.

Mohrman, S.A. and others. Tomorrow’s Organization: Crafting Winning Capabilities in a Dynamic World.
San Francisco: Jossey-Bass, 1998.

Morgan, Fareth. Images of Organizations.
Newbury Park, CA: Sage, 1986.