Highly Recomended Books

A-M Articles/Books

N-Z Articles/Books


Albrecht, Karl and Ron Zemke. Service America.
Homewood, IL: Dow Jones-Irwin, 1985.

Belasco, James A. and Ralph C. Stayer. Flight of the Buffalo.
New York: Warner Books, 1994.

Block, Peter. The Empowered Manager: Positive Political Skills at Work.
San Francisco: Jossey-Bass, 1991.

Collins, James C. and Jerry I. Porras. Built To Last: Successful Habits of Visionary Companies.
New York: Harper Business, 1994.

Covey, Stephen R. The 7 Habits of Highly Effective People: Restoring the Character Ethic.
New York: Simon & Schuster, 1989.

Goleman, Daniel. Emotional Intelligence.
New York: Bantam Books, 1995.

Hammer, Michael and James Champy. Reengineering the Corporation.
New York: Harper Collins, 1993.

Kanter, Rosabeth Moss. The Change Masters: Innovation for Productivity in the American Corporation.
New York: Simon and Schuster, 1983.

Kaplan, Robert S. and David P. Norton. The Balanced Scorecard: Translating Strategy into Action.
Boston, MA: Harvard Business School Press, 1996.

Kohn, Alfie. Punished by Rewards.
New York, New York: Houghton Mifflin Company, 1993.

Morris, Tom. If Aristotle Ran General Motors.
New York: Henry Holt, 1997.

Osborne, David and Peter Plastrik. Banishing Bureaucracy.
Reading, MA: Addison Wesley, 1997.

Osborne, David and Ted Gaebler. Reinventing Government.
New York: Addison-Wesley Publishing, 1992.

Scholtes, Peter R. An Elaboration on Deming’s Teaching on Performance Appraisal.
Madison WI: Joiner Associates, 1987.

Scholtes, Peter R., B.L. Joiner, et. al. The Team Handbook: How to Use Teams to Improve Quality.
Madison, WI: Oriel, 2000.

Schwarz, R.M. The Skilled Facilitator: Practical Wisdom for Developing Effective Groups.
San Francisco: Jossey-Bass, 1994.

Senge, Peter M. and others. The Fifth Discipline: The Art and Practice of the Learning Organization.
New York: Doubleday, 1990.

Tichy, Noel M. Control Your Own Destiny or Someone Else Will.
New York: Doubleday, 1993.

Tichy, Noel M. The Leadership Engine: How Winning Companies Build Leaders at Every Level.
New York, New York: Harper Business, 1997.

Weisbord, Marvin. Productive Workplaces.
San Francisco: Jossey-Bass, 1988.

 

 
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