CCHPO Organizational Improvement (The New ROI) Conference Presentations
Conference Materials Available for Download
Eighty-three managers, improvement sponsors/champions, internal change agents, and the CCHPO network joined in a forum to exchange strategies, skills, and stories March 2-4, 2004 in Charleston, SC at the Mills House Hotel.
The final conference schedule is available for download here (PDF format).
Schedule
The final schedule of sessions and topics is available for download here
Documents
Click on the hyperlink below to download presentations in either .ppt or .doc format. Adobe .pdf formats are also available--contact Phil Harnden (pharnden@highpeformanceorg.com) for presentations in those formats.
Tuesday Mar 2, 2004" 8:00 - 9:30 am 001 "Welcome and Building the Change Conference Community" -- Come meet your fellow conference attendees and the CCHPO network and explore the reality of organizational improvement in a Cafe setting.. "Joan Goppelt Keith Ray"
10:00 - 11:45 am 002a "Real Stories from Organizations - County Government"
"Henrico Area Mental Health & Retardation Services : Operating with HPO in the Stealth Mode"
Jim Stewart tells the story of organizational renewal within his department using the HPO Model as a framework for change. He describes both the organizational journey and his personal experience as change leader. Specific areas that will be discussed include: achieving management buy-in, creating a structure through which a new culture is enabled, developing leadership, the results of change, and the CEO's leadership responsibility.
"Strategic Thinking and Planning--Advancing Performance in Fairfax County" Three stories associated with the organizational improvement efforts at Fairfax County, VA, a 12000 person organizationa are reviewed. These stories include a large organizational view and then insights from two portions of the organization involved in different aspects of improving their delivery of services to the residents of the county. "Mary Ashton Review of Initiatives Karen Shaban ReShaping Children's Services Pat Franckewitz Transforming the way we think and work"
10:00 - 11:45 am 002b "Real Stories from Organizations - Federal Government Naval Air Systems Command (NAVAIR)"
"Tactical Aircraft Electronic Warfare IPT at NAVAIR"
Mark Roth describes how he and his team are using the change model within their product team to re-energize improvement efforts. Mark will discuss a brief history and share some of the results he has seen over the past year.
"Electronic Combat Range (Echo Range) HPO Story"
Pam Tillery talks about how Echo Range used to be, how it has become, and how HPO was introduced to Echo Range personnel. Pam will convey that the change is not easy and takes time, commitment, and patience. Individual development, participation, and commitment will keep the train rolling. She hopes to inspire and motivate others to continue riding the train and not get derailed.
"F/A-18 Advanced Weapons Lab Story at NAVAIR"
The F/A-18 Advanced Weapons Laboratory has found it very easy to implement changes linked to the organization?s strategy. The challenge has been in everyone understanding the connection between the change being made and the strategic plan. We'll address how we?re working to make the connection clearer and how our strategic plan was recently validated with our new Program Mgr." "Barry Douglas"
1:30 - 2:30 pm 003a "Food & Drug Administration (FDA) Forum: Group Coaching for FDA Supervisors and Team Leaders"
" The intended outcomes for the breakout session on the FDA Leadership Forum is for participants to 1) learn the value of group coaching within organizations; 2) learn the fundamentals of individual and group coaching; and 3) experience a group coaching session either as a group member or facilitator of the group. David W. Grau
1:30 - 2:30 pm 003b Real Stories from Organizations - Environmental Protection Agency (EPA) Office of Inspector General (OIG) To provide an understanding of the challenges of affecting dramatic cultural change and performance improvement in a traditional Federal organization. Nikki Tinsley
3:00 - 4:30 pm 004 "Using the HPO Framework to Focus on Community Leadership - Children Services Center, Palm Beach, FL"
"In this presentation Tana and her colleagues will describe how they have worked from the HPO model to both improve the performance of the Council as well as integrate the work of their partners for the improvement of services to children in Palm Beach County. Their effort to extend the Networked Talent Model beyond the bounds of their own organization is unique, and includes a series of partnership agreements with multiple providers of services, development of common language and concepts among these independent agencies and a focus on expanding the work of leadership throughout the systems that contribute to the well being of children. You?ll hear how they are holding themselves accountable for their progress and some of the key lessons they have learned and are continuing to learn. This is a huge file- 60 mb- be patient" "Gaetana D. Ebbole Nate G. Nichols Jeannette Deschesnes"
"Wednesday Mar 3, 2004" 8:00 - 9:30 am 005 "Getting Leadership Right: National Aeronautics and Space Administration (NASA) - Dryden Research Center and City of Guelph - Ontario, Canada"
"Getting Leadership Right at NASA - Dryden"
Description of the current approach at Dryden and challenges over the past year. Bob describes how the Vision to Performance process to address the challenges create alignment within the organization. Bob Meyer
"Framework for Providing Quality Service to Our Customers: The City of Guelph"
High performance is not a separate project that adds to our already busy schedules. High performance is a framework for providing quality customer service. Mr. Creech and Mr. Bush will describe the steps they have taken at the City of Guelph to apply the HPO change model with a focus on customer service." "David Creech David Bush" Strategic Plan Example Business Plan Example
10:00 - 11:45 am 006 Panel of Senior Managers: Perspectives from managers leading change on the reality of improving government organizations Discussion to reflect on what the senior manager's role is in organizational improvement efforts. See the similarities and differences senior managers experience around creating the conditions for improvement in their organizations. An opportunity to engage senior managers in a conversation around personal and organizational improvement. Gerry Brokaw - Panel Facilitator
1:30 - 2:30 pm 007a "Innovation in the Private and Public Sector": A Review of Radical Innovation and Potential Application to the Federal Sector "There is increasing evidence of the importance of radical or breakthrough innovation for long-term firm success in the competitive marketplace today. Although this recognition has permeated many companies, there is uncertainty about how to do it. Professor Richard Leifer, co-author of Radical Innovation How Mature Companies Can Outsmart Upstarts (HBR 2000), will discuss potential application of the Radical Innovation research to public sector organizations. Particular emphasis will be placed on the concepts of ""Radical Innovation Hubs"" and how they compare with the Leadership Form ""parallel organization", understanding the importance of the multiple roles of leadership as driving the whole process, and the need to ensure concepts are embedded into organizational systems. " "Richard Leifer Philip D. Harnden" "HPO Links to the Radical Innovation Framework"
1:30 - 2:30 pm 007b "Workforce Planning and Talent Management using the Networked Talent" Model "Traditionally, most of our organizations have been careful to manage the core processes of the business. We adopt best practices and applied research from engineering, finance, and manufacturing. However, we are much less scientific when it comes to designing processes that leverage our human capital. In fact, this very term suggests something 'warm &fuzzy', yet impervious to measurement or analysis. In this session, we will talk about implementing Talent Management processes and using behavioral science to help measure ROI. " Michael Friedman"
"Thursday Mar 4, 2004" 8:00 - 9:30 am 008 "From Vision to Performance: Tools and Processes to Make the Connections"
"A View of the HPO Model from the Inside Out" Gain practical insights from the City of Kingsport's experience in transforming HPO potential into actual service performance breakthroughs. Follow the path that the City of Kingsport traveled over a 5 year period to cultivate an HPO value system and then leverage the HPO-induced organizational capacity into a series of successful employee driven initiatives that enabled the city to attain that elusive goal of 'doing more with less.' "David Ruller"
"Business Planning for the HPO Model"
The HPO Model tells us that a Strategic Plan + Operational Plan = Business Plan. Leaders from Windsor, Connecticut show how they put this technique to work within the Diagnositc/Change Model. Windsor's business planning process is based on the Hoshin Karin method of visual deployment and utilizes the hierarchy and parallel organizations for a fully integrated plan. Understand the basic principles of this business planning process, and its results in a local government setting." "Leon Churchhill Pete Souza"
"Linking Metrics and Goals at NAVAIR"
The Value Driver Tree and the V-to-P Trace can help in developing and communicating performance metrics that link to the Vision, Strategies, and Goals. The Value Driver Tree process is a good group activity to develop key metrics, while the V-to-P Traceability Matrix allows for greater detail in tracking links and goals. Both help discussions and communication of the links and desired metrics/goals. Description of the process, plus examples for different groups and applications will be presented." Melissa Midzor"
10:00 - 11:45 am 009a "Handling Difficult Leadership Conversations Workshop: Creating the Demand Function" "So, how do you have those difficult leadership conversations around creating the demand for helping to improve performance in that ""adult to adult"" manner we always hear about? Experience a variety of methods for having those difficult conversations and setting the right expectations. Interactive sessions will focus on creating the right expectation without letting people off the hook." "Gerry Brokaw Philip Harnden"
10:00 - 11:45 am 009b Panel of Internal Change Agents: The reality of inside-outside and what it takes to build a support capacity Discussion with internal and external change agents to understand what it takes to build a support capacity. Understand what it is like being the support capacity. Provide an opportunity to engage change agents in a conversation about their experiences. "Tyler St. Clair Patricia Page - Panel facilitators"
1:30 - 2:30 pm 010a "Facilitative Leadership and Emotional Intelligence (EQ)" "Emotional Intelligence (EQ) targets what any professional needs today for personal, team, and organizational effectiveness. For instance, are your HPO efforts hampered by some very bright individuals who lack people-savvy? Through the rich, experiential learning of an HPO process, we can increase our EQ prowess in Self Awareness, Self Governing, Social Awareness, and Social Skills. EQ addresses all federal SES competencies. Interactive discussion will focus on how EQ insights have helped agency practitioners focus on the Leadership Functions and the Network Talent Model." Deborah Roberts"
1:30 - 2:30 pm 010b "Real Stories from Organizations - Federal Government Space and Naval Warfare Headquarters
(SPAWAR-HQ)" "Building a Strong Organizational Infrastructure HPO- 'Theory in Practice' PMW 179 Case Example" "The HPO methodology provides a theoretical basis and approach for developing a high performing organization, but how do you implement HPO in a 'real life' organization? This session provides the audience with a twelve month lifecycle of how a SPAWAR government organization is executing the HPO principles post-HPO training. This 'real life' case study is ""HPO In Action"" which involves activities such as setting up and internal leadership infrastucture, re-aligning the organization and defining strategic goals and performance measures. As HPO's emphasis on continuous improvement, the session also outlines the maintenance and refreshing efforts. "Thomas Cox"
"PMW 189 Implementing HPO Fundamentals" This case study provides an example of how sticking to the fundamentals provides a solid path to improving performance. Frank will describe the path that PMW-189 has taken to using the Change Model and the lessons learned along the way." "Frank Doherty"
3:00 - 4:30 pm 011 Conference Review and Continued Community Building Review the conference events and gain insight into your next steps for connecting to the community and improving your organization. "Joan Goppelt Keith Ray" "Thoughts About the Future" "Dr. John Pickering offers insights around the future of building and using competencies in organizations and the "Business of Government."
The final conference schedule is available for download here (PDF format).