In Pursuit of High Performance- Part II of II
Gerry Brokaw and John Mullins' Part II of II In Pursuit of Higher Performance has been published in the Spring 2007 edition of The Public Manager.
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Excerpt from opening paragraphs:
In our last article, we introduced the High Performance Organization Diagnostic/Change Model (HPO Model) and walked through seven diagnostic questions. In this article,we introduce the Malcolm Baldrige National QualityAward (MBNQA), or as many prefer, the “Performance Excellence Award.” Over the years, the award criteria have changed to clearly identify organizations and companies that demonstrate outstanding performance.
As a comprehensive organizational performance framework, the MBNQA has no equal. It is the basis for organizational assessments, making awards, and giving feedback to applicants, and it has three important roles in strengthening U.S. competitiveness:
- Help improve organizational performance practices, capabilities,and results.
- Facilitate communication and sharing of best practices information among U.S. organizations of all types.
- Serve as a working tool for understanding and managing performance and for guiding organizational planning and opportunities for learning.
The MBNQA is built on a set of core values and concepts that are the foundation of higher performing organizations:
- Visionary leadership
- Customer-driven excellence
- Organizational and personal learning
- Valuing employees and partners
- Agility
- Focus on the future
- Managing for innovation
- Management by fact
- Social responsibility
- Focus on results and creating value
- Systems perspective.
They align perfectly with the questions and change levers in the HPO Model to provide a remarkably effective tool for evaluating implementation efforts and are integrated in a results-driven framework. Like the HPO Model, the MBNQA criteria reflect a systems approach to performance excellence.
Gerald S. Brokaw was the primary instructor at the President’s Council on Integrity and Efficiency (PCIE) Leadership Academy, a principal in the Commonwealth Centers for High Performance Organizations, and president of the Charleston Center for High Performance Organizations.He can be reached at gbrokaw@highperformanceorg.com.
John M. Mullins, Practice Director,Human Capital Consulting Group, and a former strategic human capital advisor to the PCIE, is currently a Malcolm Baldrige national quality award examiner. He can be reached at mullinism@aol.com.
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