High Performance Org

Services

CCHPO Services 2009

Benefit

Services Provided

Applicable Level

HPO Seminar Follow-on

Event Type

Description/Details

Increasing Individual Effective-ness Developing self-awareness and self-manage-ment skills.

Increasing Manager Effective-ness Working with managers to be more facilitative and gaining more participation at all levels.

Improving Team Perform-ance Increasing capacity to work together in teams effectively, efficiently and interdepen-dently

Improving Organiza-tional Perform-ance Developing shared vision, strategic thinking, strategic plan, measures and implementa-tion tactics

Individual

Team

Organization

Flipping the Pyramid Working with managers to be more facilitative and gaining more participation at all levels

Values to Work Culture Developing leadership philosophy, values definition and feedback methods
(facilitated sessions also available)

Vision to Performance Developing shared vision, strategic thinking, strategic planning and performance measurement
(facilitated sessions also available)

Team Skills Increasing capacity to work together in teams -- problem solving, procedural, and behavioral

Building Practical Facilitation Skills Workshop

1-3 day workshops or separate modules

Understanding of basic facilitation role, skills and tools. Roles to be rotated among members during all subsequent exercises. Identify the basic building blocks of a group problem solving process as a series of "opening up" (brainstorming) and "closing down" (multi-voting, NGT, pair-wise ranking, selection grid) activities. Review and apply the tools. Understand nature of purpose of facilitation (refer to articles from Homework). Practice to improve skills. Develop approach(s) to dealing with disruptive behaviors.

Effective Meeting Skills Workshop

1/2 day

Demonstrate/practice facilitation techniques. Identify the common problems with the branch/team meetings and the solutions to these problems. Improve meetings by focusing on the pre-meeting, conduct of meeting and following the meeting activities. Develop templates for more effective agendas and action management.
Experience the limitations associated with situations that require the pooling of knowledge in the absence of good meeting skills. Understand the basic requirements of good meeting management and reinforce the need for team process roles/skills.

Conflict Mode & Conflict Skills

1/2 day

Understanding of the individuals repertoire of conflict-handling skills used in the kinds of conflict situation each member faces. Judge how appropriate individual's utilization of the five modes is for typical situations. Understand the warning signals for the overuse or under use of the various modes. Develop strategies for individual development.
Review techniques for a more well balanced approach to conflict management. Understand the variety of situations that one faces and the appropriate tools and processes effective "confrontation". Observe and practice potential new techniques and behaviors.

Facilitative Leadership Workshop

2-day workshop

Understand and equip managers and supervisors to operate in the consultative/ participative environment envisioned for the future. This workshop contains elements of MBTI, Conflict Management, Coaching, etc. as applied to the organizational performance improvement context.

Myers-Briggs Type Indicator Workshop - Basic Step I

1/2 to 1-day workshop

Prepare individual assessment utilizing tool that will reinforce subsequent learning: MBTI preferences as it relates to Communication, Decision-making, Managing Change and Managing Conflict for insight into individuals behaviors as stress increases in work situations -- both tools to be used to improve self-management. Identify challenges which will need to be addressed in improvement planning to follow
Review/understand individual differences and use of tool/feedback for self-management. Evaluate implications of preferences and individual differences to team function.

Myers-Briggs Type Indicator Workshop - Advanced Step II

1/2 to 1-day workshop

Applying MBTI Results with Teams

1/2 to 1-day workshop

7-Habits Workshop

3.5 -day workshop

Workshop utilizes Stephen Covey's 7 Habits of Highly Effective people; emphasizes performance at the individual and interpersonal level; includes a pre-meeting and 360-degree survey around the 7 Habits. Materials costs for survey and work books.

Leadership at All Levels

2-day workshop

Focuses on ensuring participants understand that leadership exists at all levels of the organization and that they need to be proactive in exercising that leadership. Development includes time with supervisors to ensure 'boundary conditions' are understood. Includes understanding of self and others, understanding customer's wants, needs, expectations, etc. Design includes significant supervisor and manager involvement.

Leadership Philosophy Development

1-2 day workshops

Recognize/create the "paradigm shift" required in individual and organizational beliefs about the nature of people and their attitudes toward work, the primary sources of motivation, distribution of knowledge and creativity in the organization and how decisions are made, and how work is divided and jobs designed. Identify need to change individual behavior and organizational systems that result in the culture inherent in the "industrial model" to the one required by the "networked talent model" characterized by a more consultative/participative model. Evaluate the leadership philosophy of the organization and the branch/team.

Work Culture & Behaviors Development

1 day workshops

Begin the identification of expected behaviors in light of the state organizational philosophy and that which the branch/team sees as most productive in their work. Develop action plan and/or process for alignment of individuals with these behaviors. Identify need for feedback to improve/change behaviors. Tie-in leadership behaviors as identified in Leadership Philosophy process.

Launching Leadership Team

1 day workshop & follow-on sessions

Understanding of the organizational mechanisms required at every level of the organization for moving from a predominantly tactical problem solving focus in an autocratic style by a few individuals, to a longer-term leadership focus in a more collaborative style by teams.

Team Skills Workshops, Including Group Problem-Solving

Customized from 1/2 to 2-day

Understand the stages that teams experience throughout their life cycle. Evaluate the potential environmental and internal changes that can lead to difficulty in maintaining a high performing state. Develop an understanding of the variety of tools available to get the team back on a productive track.

HPO Applied TeamWay Workshop for Intact Work Teams

4 to 5-day workshops for intact work teams

Works the HPO seminar elements in an applied fashion so that intact work groups walk away with HPO related artifacts for their groups. Includes a MBTI module, 7 Habits 'teach back', leadership philosophy development, leadership team kick-off and other essential elements determined during the workshop contracting process.

Balanced Scorecard Development and Implementation

1 - 3 day facilitated working sessions

Facilitate the creation of a "strategy map" using the unit's actual strategic intents and strategies. Determine what the objectives are for each of the unit's strategies and map them so that we can evaluate the potential for achieving the unit's desired outcomes. Develop goals and measures for each of the objectives for determination of the appropriate and high potential tactical initiatives.
Utilizing the "strategy map" and balanced scorecard created in the workshop (as well as the facilitation tools/techniques and experience) identify and develop short-term tactical plans and management methodology to insure the unit's performance improvement efforts have the desired result.

Measurement Basics and the Balanced Scorecard

1/2 day to 1 day facilitated working session

Overview of effective measurement techniques. Understand the need to identify and monitor leading and trailing indicators. Evaluate the relationship between the organizations Vision, it's Strategies/Tactics and the desirability of monitoring performance in each. Explore the types of data required in order to accurately reflect the current state in terms of comparative "benchmarks" and improvement trends. Understand the fundamentals of the Balanced Scorecard thinking and methodology.

Surveying the Organization: LPQ, PDQ, Likert, Keys, Others

Customized from available CCHPO surveys

Surveys provide a significant diagnostic tool for understanding groups and organizations. A variety of surveys are available for application within the HPO context.

Working the V2P Spiral

1-2 day workshops

Question 1: What is High Performance for us? Create Vision (Strategic Intents) for branch/team. Demonstrate/practice facilitation techniques.
Question 2: How would we know we were high-performing? Address performance measures--how do they measure us?
Question 3: According to Whom? Identification of the branch/team "customers" (beneficiaries, food chain, partners, competitors and other stakeholders). Identify the expectations and performance requirements from each of these perspectives. Use to "rationalize" vision work. Demonstrate/practice facilitation techniques.

Strategic Customer Value Analysis

2-3 days facilitated working sessions

Identification of the branch/team "customers" (beneficiaries, food chain, partners, competitors and other stakeholders). Identify the expectations and performance requirements from each of these perspectives. Use to "rationalize" vision work. Demonstrate/practice facilitation techniques
Evaluate the SCVA assessment of customer expectations within the framework of basic measurement theory. Understand the differences between leading and trailing indicators. Begin the thinking that will lead to the development of a branch/team scorecard/dashboard.

Environmental Scan, Challenges, Future State

1 day facilitated working session

Focus on the external environment to identify those organization, marketing, business and technical challenges that may impact the branch/ team. Work through exercises to help determine the 'future state' to guide further SCVA efforts.

Environmental Scan, SWOC(T), Gaps, Strategy Development

1 day facilitated working session

Identify the current Strengths and Weaknesses of the branch/team, as well as the Opportunities and Constraints that the environment MAY present in the next few years. Demonstrate/practice facilitation techniques. Produce and evaluate a single list of challenges relative to impact. Produce and evaluate a single list of strengths, weaknesses, opportunities and constraints (threats) for the branch/team. Prioritize the list in order to align thinking and direction for the group.
Demonstrate/practice facilitation techniques. Use "affinity" process. Begin an analysis of the unit's current state in light of its desired future state. Group will evaluate the opportunities for improvement in its strategies, structures, work processes, support processes, information, facilities, technology, etc. Analysis will form the basis for prioritization of ongoing performance improvement opportunities. Review/practice priority setting tools (pair-wise ranking matrix, etc.).

Performance Measurement Development and Implementation

Facilitated working sessions

Evaluate the SCVA assessment of customer expectations within the framework of basic measurement theory. Understand the differences between leading and trailing indicators. Begin the thinking that will lead to the development of a branch/team scorecard/dashboard.
Understand the relationship between the organizations Vision, Mission, Values, Strategies, Tactics and Measurement. Become familiar with the relationship between behavior and measures. Evaluate the groups influence on those measure that the Center has determined to be of greatest import now and in the future.

Project Management

4-5 days with project case study in hand

Practice group decision making skills in the context of a simulation that provides reinforcement to project planning methodologies. Reinforce meeting management knowledge.
Understand the basic of a WBS and apply to branch/team tactical initiatives.
Review a model and tools for the identification, analysis, planning for, tracking and controlling risk. Includes an opportunity to apply the model and tools to the group's current tactical initiatives -- build into WBS.
Sequencing: Utilize knowledge of technical and management ties to produce a network diagram -- apply to current tactical initiatives.
Scheduling: Understand durations estimates, critical path and critical chain -- apply to current tactical initiatives.
Review estimating methods and apply to network for current tactical initiatives. Develop tactical schedule.

Strategic Communications

1-2 day workshops

Working through the principles of effective face-to-face communication and organizational strategic communications, participants work through a series of experiential exercises developing their own strategic communication framework.

Managing the Change Process using ADKAR, Change Management and Effective Sponsorship

1-3 day workshops

Understand a change management approach that improves chance of success. Use ADKAR model to identify branch/team current state (as well as the larger organization and actions required for successful long-term improvement efforts
Experience the natural resistance to change that people experience. Focused discussion on recognizing and overcoming real and imagined obstacles

Designing Competency-Based HR Systems using Lominger

1-3 day workshops and ongoing consulting\

Lominger is a set of tools developed by former Center for Creative Leadership faculty designed to help create competency-based position descriptions, assist in job design, create Individual Development Plans, conduct competency-based 360 assessments, and aid in the recruiting and selection process.

Core Seminar

Seminar Modules

Skills Development

Organization Development

Support

Partners